The definition of feedback is basically open two-way communication between two or more parties that is ongoing. The best feedback is timely, honest, and provides useful comments and suggestions that contribute to a positive outcome; a better process or an improved behaviour.
- Common reasons employees under-perform
- Targeting performance deficits through gap analysis
- Communication: 2 way listening and use of effective questions
- Provide clear messages for better understanding
- When to coach and when to provide constructive feedback
- Defusing techniques for a more difficult conversation
- Setting achievable goals
